At ROCYJULIN, our mission is to provide every customer with products that ensure safety, comfort, and peace of mind. Your safety isn’t just our top priority; it’s the foundation of everything we do. We deeply care about your well-being, and that commitment drives our actions every day.
With that in mind, we are proactively recalling ROCYJULIN certain indoor large area rugs sold between March and May 2024. Although no incidents have occurred, we are taking this step out of an abundance of caution because your safety matters to us above all else, and we want you to feel confident in our products.
This recall affects specific products sold on the Amazon platform between March and May 2024, including the following models: CA-AR-SG-5×7, CA-AR-BG-5×7-N, CA-AR-BG-8×10-N, CA-AR-CM-5×7-N, CA-AR-CM-8×10, and CA-AR-DG-5×7. You can check your Amazon order history for product model and purchase date to determine if your rug is included in this recall.
This recall affects specific products sold on the Amazon platform between March and May 2024, including the following models:
CA-AR-SG-5×7,
CA-AR-BG-5×7-N,
CA-AR-BG-8×10-N,
CA-AR-CM-5×7-N,
CA-AR-CM-8×10,
CA-AR-DG-5×7.
You can check your Amazon order history for product model and purchase date to determine if your rug is included in this recall.
Through raw material traceability and batch backtracking, we determined that the affected carpets were some products sold from March to May 2024. The affected carpets were found that some rugs did not meet the CAN/CGSB-4.2 No. 27.6-2015 flammability standard. This means the affected rugs may have a higher burn rate when exposed to an open flame, posing an increased fire risk. However, this risk is controllable under normal use. To ensure your safety, we are proactively recalling these products to eliminate any potential hazards.
For more information on this standard, please refer to the Canadian Consumer Product Safety Act: Textile Floor Coverings Regulations SOR/2016-176.
https://laws-lois.justice.gc.ca/eng/acts/C-1.68/
We want to ensure your rights are protected to the fullest extent. You can choose one of the following options:
Our goal is to provide you with flexible and thoughtful solutions, ensuring that you feel our responsibility and sincerity throughout the recall process. Regardless of your A、B or C choice, we are committed to providing you with the best service and support.
We sincerely apologize for any inconvenience this incident may have caused. At ROCYJULIN, we are committed to providing products you can trust and exceptional service. This recall is a valuable opportunity for us to improve and reflect on our responsibilities. We promise to use this experience to upgrade our product safety management system comprehensively, enforcing leading international quality control standards to ensure every product meets or exceeds the strictest safety requirements.
Your trust is incredibly important to us, and we understand that it comes with high expectations for product quality and service. To meet and exceed these expectations, we will work even harder to improve every stage of our processes, from research and development to production and delivery. ROCYJULIN is not just a brand—it’s a commitment to quality and the safety of your home. We will continue to uphold this philosophy, delivering safer and better product experiences for you. Thank you for your understanding and support.
For products not included in the recall, we assure you of their safety and encourage you to continue using them with confidence. To thank you for your support, we are offering all customers exclusive V1 membership benefits:
These benefits are not only our way of saying thank you, but also a sincere commitment to building a long-term partnership with you. We hope to provide you with greater value and allow you to continue experiencing the trust and support of the ROCYJULIN brand. Thank you for being with us; we will continue striving to bring you better products and services.
Thank you for your support and understanding. Your trust is our greatest motivation. We promise to continue pursuing excellence, ensuring the safety, satisfaction, and quality of life for every customer. Whether in product quality, after-sales service, or customer experience, we will keep improving and striving to create a better life for you.